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Everyhting you need to survive, thrive and/or escape at work.

We help BPOs and Shared Services in LATAM replace firefighting mode with a clear, predictable Operational Execution and Control System.

ConsultivEX offers strategic consulting that solves problems, fixes broken processes, and unlocks people's potential.

SIMPLER? EASIER? FASTER? THAT'S US 🤝

Tired of your team running around every day putting out fires with no time left over?

Tired of constant client escalations and the risk of losing them?

Tired of everything collapsing whenever you're away?

87% of BPO, Contact Center, and Shared Services operations live in reactive mode. Putting out the same fire over and over again.

And it's not because of lack of effort, talent, or commitment. It's because the system is broken.

If you lead an operation in a BPO, Contact Center, or Shared Services in Latin America with 200 to 800 employees and you're experiencing these situations:

🔥 Living in "Firefighting Mode" - 90% of the day goes to emergencies, 0% to strategy
🔥 Flying Blind - Metrics in the red, unreliable or late reports, you don't know what's happening until it explodes
🔥 On a Roller Coaster - Inconsistent results and constant client escalations
🔥 With Paralyzed Leaders - The team doesn't make timely decisions and problems pile up
🔥 With a Distrustful Client - No proactive communication or expectation management

I can help you.

Contact me at info@consultivexs.com.

FROM FIREFIGHTING TO CONTROL

OPERATIONAL EXECUTION AND CONTROL SYSTEM

🎯 WHAT WE FIX

STRATEGIC BLINDNESS - You don't know what's happening until it explodes
STRUCTURAL VOID - No one knows who's responsible for what
EXECUTION INCONSISTENCY - Results are unpredictable week to week
MANAGEMENT PARALYSIS - Leaders don't make timely decisions
CLIENT DISCONNECT - The client distrusts you because there's no proactive communication

⚙️ HOW WE DO IT

In 8 weeks, we install an Operational Execution and Control System that eliminates "firefighting mode," provides real visibility into the numbers, and aligns the team to execute and prioritize without needing micromanagement.

We design clear, predictable custom systems with logic, structure, and a human touch
We develop leaders capable of executing, managing, and correcting with autonomy
We build internal capabilities that remain when we leave

⁉️ WHY US

✅ 25+ years solving operational problems.

✅ Process first, people second - Our philosophy. Most problems are in the system, not in the people.

✅ Data with a human approach - we balance numbers with real conversations.

✅ We customize everything - solutions adapted to your reality.

Ready for consulting that truly simplifies things? This is the right place.

Message me on WhatsApp and let's talk.

ABOUT ME

I'm Mariné Rivera, Executive Director and Founder of ConsultivEX Solutions.

After 25+ years working in multinationals solving operational problems, I created a simple method: fix the process first, develop the people second.

OUR METHODOLOGY

OUR METHOD: SOLVE. DEVELOP. TRANSFORM.

We SOLVE the problem by identifying exactly what's broken, where, and why. We design the operational playbook that fixes it together.
We DEVELOP leaders so they understand the complete system and can execute, manage, predict, and correct with autonomy.
We TRANSFORM the operation by installing a complete, sustainable system that ends firefighting mode.

Process + People = Results. Intelligently, simply, and practically.

SOME OF OUR RESULTS

✅ 40+ operations transformed with sustainable systems

✅ 20% improvement in client VOC

✅ 10%+ improvement in employee engagement

✅ $800K+ in measurable savings through process optimization

✅ 500+ leaders strengthened with operational development programs

NUESTRA FILOSOFÍA

Our philosophy ensures we always get to the point and everything is realistic. No games, no drama, no promises we can't keep.

My approach is to build processes that are clear and simple, and people with confidence and self-assurance.

That's how we achieve real, lasting change.

MY MISSION

After 25+ years transforming operations in LATAM: transforming 40+ operations, working with 200+ client accounts across multiple industries, and leading 1,100+ people in 12 countries, I have a simple mission: